Privacy Policy

1. Personal Identification Information

PreferNP may collect personal identification information from Users through various interactions on the Site, including visits, registrations, or form submissions. This may include name, email address, mailing address, phone number, insurance details, and payment information. Users can visit the Site anonymously, but certain features or services may be inaccessible if personal information is withheld.

Collection Methods: Information may be collected:

• When Users voluntarily provide it through account registration, forms, or other interactions.
• Automatically through cookies and tracking tools for operational improvements.

Consent: Users consent to the collection of personal information when submitting data to PreferNP. All collected information is used for specific purposes, as outlined below, and retained only for as long as necessary to fulfill these purposes or comply with legal obligations.

2. Non-Personal Identification Information

We may collect non-personal identification information whenever Users interact with our Site. This may include the type of browser, operating system, device used, and the Internet service provider’s details. Such data helps us optimize the user experience.

3. Web Browser Cookies

PreferNP may use cookies to enhance user experience by storing small amounts of data on the User’s device. Cookies help the Site remember User preferences and track behavior to improve functionality. Users may choose to decline cookies via browser settings, but this may affect Site functionality.

4. How We Use Collected Information

We may use Users’ personal and non-personal information for the following purposes:

• Service Improvement: To enhance the functionality of our Site and services based on feedback.
• User Communication: To respond to User requests, send service-related updates, and provide information on changes to our services.
• Appointments & SMS Communication: By providing a phone number, Users consent to receiving service-related SMS text messages and calls. Message and data rates may apply. Users can opt out of receiving messages at any time by replying “STOP” to any message. Users may also contact us directly to manage communication preferences.
• Billing and Claims: To process payments and coordinate with insurance providers as required.
• Security: To protect personal information from unauthorized access or data breaches through SSL encryption and other advanced security measures.

5. Information Sharing

PreferNP does not sell or lease Users’ personal information. We may share information:

• With third-party service providers: When necessary for service delivery (e.g., payment processing, IT services), these providers are required to comply with our privacy and data security standards.
• Legal Obligations: We may disclose information in response to legal requests, such as court orders or compliance with laws.

6. Data Retention and Security

Personal data is stored securely using encryption and other safeguards. We retain personal information only for as long as needed to provide services, comply with legal obligations, and resolve disputes. Sensitive data, such as payment and medical information, is encrypted and accessible only by authorized personnel.

7. Opt-in, Opt-out, and User Control

• Opt-in: Users agree to receive communications (e.g., newsletters, SMS alerts) when they provide contact information. Message frequency may vary based on interactions.
• Opt-out: Users may unsubscribe from communications by following instructions in the message or by contacting PreferNP. Reply “STOP” to SMS messages to opt-out of receiving further texts.
• User Rights: Users can request updates to their personal information or delete their accounts. We will make reasonable efforts to respond to such requests promptly, subject to legal retention obligations.

8. User Rights Regarding Data

Users have the right to:

• Access their personal data.
• Correct inaccuracies.
• Request deletion of their data (subject to applicable legal obligations).
• Restrict processing in certain circumstances.

To exercise these rights, Users may contact us via the contact information below.

9. Third-Party Websites

Users may find links to third-party sites or services on our Site. These sites have their own privacy policies, and PreferNP is not responsible for how they manage personal data. Users should review the privacy policies of these third-party sites before providing any personal information.

10. Changes to This Privacy Policy

PreferNP reserves the right to update or modify this policy at any time. Changes will be posted on this page with the updated date. Users are encouraged to review this policy periodically to stay informed about how we protect and use personal information.

11. Your Acceptance of These Terms

By using the Site, Users signify their acceptance of this Privacy Policy. If you do not agree, please refrain from using the Site. Continued use after changes to the policy will be considered as acceptance of those changes.

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Contact Us:
If you have any questions regarding this Privacy Policy or how we handle your data, please contact us at [email protected].

Updated: 09/2024